Astrotalk User App Redesign UI/UX Case Study
Astrotalk connects users with astrologers via chat, call & live sessions. Goal: simplify navigation, boost discovery & increase consultation conversions.
PROJECT DETAILS
Client
Astrotalk
My Role
Solo UI/UX Designer
Industry
Astrology
Platform
Figma/Photoshop
My Responsibilities
- Conducted user research and defined pain points.
- Created personas and mapped user journeys.
- Designed wireframes, UI screens, and prototypes.
- Aligned features with business goals and priorities.
- Ran usability tests and improved designs iteratively.
The Problem
- Users found it difficult to navigate the app due to a cluttered interface.
- New visitors lacked trust-building elements, making them hesitant to book a session.
- Onboarding was long and unclear, leading to high drop-offs.
- Astrologer profiles lacked key decision-making info like specialties and availability.
- Limited visibility for offers and top-rated astrologers affected engagement.
The Goal
- Simplify navigation with a clean, intuitive interface.
- Build user trust through detailed astrologer profiles and guided onboarding.
- Highlight featured astrologers and ongoing offers prominently.
- Streamline the booking process for quick and easy consultations.
- Improve user retention by making core features more accessible.
Design Process
User Research
Pain Points
User Personas
Priya Sharma
- Age: 32
- Location: Pune, Maharashtra
- Occupation: Marketing Manager
- Education: MBA, Symbiosis University
- Family: Single
Bio: Tech-savvy marketing professional who uses astrology for personal and career decisions. Prefers clean UI and values time efficiency. Finds most astrology apps cluttered.
Goals:
- Quick access to verified astrologers
- Smooth booking process
- Recorded sessions/chat summaries
- Occasional discounts
- Ratings-based astrologer suggestions
Frustrations:
- Poor navigation and UI
- Unclear astrologer background
- Long wait times
Rahul Verma
- Age: 45
- Location: Delhi, India
- Occupation: Small Business Owner
- Education: B.A. in Political Science
- Family: Married, 2 Children
Bio: Traditional but curious. Recently shifted to online astrology. Prefers Hindi content and values trust, clarity, and step-by-step guidance.
Goals:
- Consult astrologers for business/family advice
- Hindi voice/video options
- Trustworthy, experienced astrologers
- One-stop astrology services
Frustrations:
- Complex navigation, English-heavy content
- Lack of astrologer details
- Confusing payment options