Astrotalk User App Redesign UI/UX Case Study

Astrotalk connects users with astrologers via chat, call & live sessions. Goal: simplify navigation, boost discovery & increase consultation conversions.

Astrotalk User App Redesign UI/UX Case Study

PROJECT DETAILS

Client

Astrotalk 

My Role

Solo UI/UX Designer

Industry

Astrology

Platform

Figma/Photoshop

My Responsibilities

  • Conducted user research and defined pain points.
    • Created personas and mapped user journeys.
      • Designed wireframes, UI screens, and prototypes.
        • Aligned features with business goals and priorities.
          • Ran usability tests and improved designs iteratively.

            The Problem

            • Users found it difficult to navigate the app due to a cluttered interface.
              • New visitors lacked trust-building elements, making them hesitant to book a session.
                • Onboarding was long and unclear, leading to high drop-offs.
                  • Astrologer profiles lacked key decision-making info like specialties and availability.
                    • Limited visibility for offers and top-rated astrologers affected engagement.  

                      The Goal

                      • Simplify navigation with a clean, intuitive interface.
                        • Build user trust through detailed astrologer profiles and guided onboarding.
                          • Highlight featured astrologers and ongoing offers prominently.
                            • Streamline the booking process for quick and easy consultations.
                              • Improve user retention by making core features more accessible.  

                                Design Process

                                User Research

                                Pain Points

                                User Personas

                                Priya Sharma

                                • Age: 32
                                  • Location: Pune, Maharashtra
                                    • Occupation: Marketing Manager
                                      • Education: MBA, Symbiosis University
                                        • Family: Single

                                          Bio: Tech-savvy marketing professional who uses astrology for personal and career decisions. Prefers clean UI and values time efficiency. Finds most astrology apps cluttered.

                                          Goals:

                                          • Quick access to verified astrologers
                                            • Smooth booking process
                                              • Recorded sessions/chat summaries
                                                • Occasional discounts
                                                  • Ratings-based astrologer suggestions

                                                    Frustrations:

                                                    • Poor navigation and UI
                                                      • Unclear astrologer background
                                                        • Long wait times

                                                          Rahul Verma

                                                          • Age: 45
                                                            • Location: Delhi, India
                                                              • Occupation: Small Business Owner
                                                                • Education: B.A. in Political Science
                                                                  • Family: Married, 2 Children

                                                                    Bio: Traditional but curious. Recently shifted to online astrology. Prefers Hindi content and values trust, clarity, and step-by-step guidance.

                                                                    Goals:

                                                                    • Consult astrologers for business/family advice
                                                                      • Hindi voice/video options
                                                                        • Trustworthy, experienced astrologers
                                                                          • One-stop astrology services

                                                                            Frustrations:

                                                                            • Complex navigation, English-heavy content
                                                                              • Lack of astrologer details
                                                                                • Confusing payment options

                                                                                  User Journey

                                                                                  Wire-frames

                                                                                  Hifi Mockups

                                                                                  Let's build something great.